WHAT IS YOUR TYPICAL TURNAROUND TIME?
Turnaround times are contingent on the project. We will provide a project outline that adheres to your deadline with specific dates on which you can expect to see progress. Rush delivery services are available at an additional cost. Remember, an integral part of your project is you! Fluid and timely two-way communication makes for quicker turnaround times.
WHAT HAPPENS IF I’M NOT SATISFIED?
After carefully reviewing your completed questionnaire, we will create work that aligns with your vision to the best of our ability. We’ll then undergo two sets of revisions to accommodate any changes you request. By that point, we’re sure you’ll love the outcome of the project! If for some reason you don’t, final files will not be distributed and we will not hold you responsible for paying the remaining balance.
WHAT ARE YOUR PAYMENT POLICIES + METHODS ACCEPTED?
A 50% non-refundable deposit is required prior to the start of the project and the remaining balance is to be paid once the final draft has been completed and approved. Payments are accepted by credit card and check. Work that goes beyond the scope of the project will be charged at our current hourly rate.
DO YOU HOST THE WEBSITES YOU DESIGN?
We do not host websites in-house, but we do offer to purchase the hosting and domain(s) for your website from a third-party vendor for a setup fee. You will be given logins to all accounts we purchase.
WILL YOU MONITOR MY WEBSITE?
We offer a monthly web maintenance package to monitor, maintain and update your website, and keep it running as smoothly as possible. Pricing depends on the size and logistics of your website.
DO YOU HAVE SET BUSINESS HOURS?
Why, yes! Monday – Friday // 10:00am to 6:00pm EST.
However, you can try reaching us at any time, especially if we’re working on a tight deadline together and after-hours communication is necessary.
Otherwise, we will respond to all calls and emails within 48 hrs.
HOW WILL WE COMMUNICATE?
That’s up to you! We’ll communicate however you’d like, whether it’s through emails, phone calls, Skype or a combination of the three. We ask that you try to answer questions pertaining to your project in a timely manner so we can adhere to your deadline. We use a special online and app based communication platform called Slack for large projects.
I HAVE OTHER QUESTIONS THAT AREN’T LISTED HERE
We’d love to chat! Contact us at: hello[at]berlingrey.com.